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Knowledge and Understanding (Know it) EA Skills (Show it) IEA Behaviours (Live it) IEA
Food
safety
Identify the personal hygiene standards, food safety
practices and procedures required, understand the
importance of following them and consequences of
failing to meet them
T Maintain a clean and hygienic kitchen
environment at all times, complete kitchen
documentation as required
O /
CC
Demonstrate high personal hygiene
standards
O /
CC
Know how to store, prepare and cook ingredients to
maintain quality, in line with food safety legislation
T Store, prepare and cook ingredients
correctly to deliver a quality product that
is safe for the consumer
O /
CC
Follow safe working practices when
storing, preparing and cooking ingredi-
ents to maintain their quality and safety
O /
CC
People Understand how personal and team performance
impact on the successful production of dishes and
menu items
T /
PD
Work effectively with others to ensure
dishes produced are of high quality,
delivered on time and to the standard
required
O Take pride in own role through an
enthusiastic and professional approach to
tasks
O /
CC
Know how to communicate with colleagues and team
members from a diverse range of backgrounds and
cultures
PD Use suitable methods of communication
and operate in a fair and equal manner
that demonstrates effective team working
O /
PD
Listen to and respect other peoples’ point
of view and respond politely
O /
PD
Understand the importance of training and development
to maximise own performance
PD Develop own skills and knowledge
through training and experiences
PD Welcome and act on feedback to improve
personal methods of working, recognising
the impact that personal performance has
on the team. Recognise own personal
growth and achievement
PD
Know how to support team members when the need
arises
T Support team members to produce
dishes and menu items on time to quality
standards
PD Respond positively to instruction and be
aware of team members who may need
support to get menu items out on time
without compromising quality
PD
Have an understanding of professional behaviours and
organisational culture
T Perform role to the best of own ability in
line with the business values and culture
O Behave in a manner in line with the values
and culture of the business
O
Recognise how all teams are dependent on each other
and understand the importance of teamwork both back
and front of house
PD Develop good working relationships
across the team and with colleagues
in other parts of the organisation, and
deal with challenges and problems
constructively to drive a positive outcome
PD Communicate and behave effectively to
help team members achieve the best
result for the customers and the business
PD
Business Understand the basic costing and yield of dishes and
the meaning of gross profit
T /
PD
Follow instruction to meet targets and
effectively control resources
O Be financially aware in approach to all
aspects of work
CC/
O/
PD
Understand the principles of supply chain and waste
management
T Follow procedures regarding usage and
waste of resources
O Set an example to others by working in
ways which minimise waste
PD
Recognise potential risks in the working environment,
how to address them and the potential consequences
of those risks
T Undertake all tasks with due care
and attention, reporting risks in the
appropriate manner
O /
PD
Is vigilant and aware of potential risks
within the kitchen environment and takes
action to prevent them
O /
PD